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"Altro" means Altro Limited (Company Number 00154159) whose registered office is at Works Road, Letchworth Garden City, Hertfordshire SG6 1NW.

"the Customer" means the persons, firm, body or company with whom Altro contracts.



Unless otherwise agreed by Altro in writing, these terms and conditions shall apply to all orders placed with Altro and will prevail over any terms which the Customer may purport to apply under any purchase order, confirmation order or other document. Altro reserves the right to modify or amend these terms and conditions, in whole or in part, at any time by posting a revised version of these terms on [INSERT LINK]. Any orders placed by the Customer after the posting of such revised terms shall be deemed acceptance by the Customer of the updated terms and conditions.


Any stipulations or conditions in the Customer's order form shall be deemed to be inapplicable to any order placed with Altro unless expressly agreed to by Altro in writing before goods are despatched in accordance with the order in question.


These terms and conditions include some specific provisions in relation to digitally printed floor/wall products ("Printed Goods"). Except where stated otherwise, reference to 'goods' shall include Printed Goods.



For goods that are not Printed Goods:


the Customer may contact Altro via telephone or email in relation to any goods that the Customer is interested in purchasing. Altro will provide a quotation to the Customer in relation to such goods (via telephone or email), subject to availability. By the Customer accepting the quotation it will constitute an order for the goods that remains open for acceptance by Altro.


The goods will be supplied upon completion of their manufacture. Altro will use its reasonable efforts to supply the goods in line with the estimated timeframe provided by Altro but such estimates shall not be deemed as a guarantee of timing.


For Printed Goods:


the Customer should access the website at ("Website") and follow the onscreen prompts to enter their required specification in relation to the Printed Goods. The Customer is responsible for ensuring that any specification, measurements and other information provided to Altro is complete and accurate.


Altro will contact the Customer via telephone within seven (7) days of the Customer submitting their configuration via the Website and shall provide a quotation to the Customer. By the Customer accepting the quotation it will constitute an order for the goods that remains open for acceptance by Altro.


The goods will be supplied upon completion of their manufacture. Altro will use its reasonable efforts to supply the goods in line with the estimated timeframe provided by Altro.


If Altro is unable to supply the Printed Goods for any reason other than due to the actions or omissions of the Customer, Altro will inform the Customer of this and will cease to process the Customer's order and will refund the full amount already paid for such goods.


A quotation given by Altro is an invitation to purchase only.


A “Contract” shall be made on the earlier of (i) Altro despatching the goods in accordance with the Customer's order or (ii) Altro communicating acceptance of the Customer's order in writing.



The minimum order quantity in relation to the Printed Goods is: 40m² flooring or one full sheet of wall cladding.


When ordering Printed Goods, the Customer may either:


choose from one of the images supplied by Altro; or


upload the Customer’s own image ("Image"), for printing on the Printed Goods.


Where the Customer uploads its own Image to the Website for Printed Goods then the Customer shall ensure that such Image complies with the resolution, size and other requirements as set out in the Website.


Where the Customer uploads its own Image, then the Customer warrants that it is the owner of any intellectual property rights subsisting in that Image or is authorised (by the owner of the intellectual property rights in the Image) to upload the Image to the Website. No intellectual property rights in the Image shall be transferred to Altro except for the limited licence set out in these terms and conditions.


The Customer must not have infringed the rights of any third party or breached any laws when dealing with or uploading the Image to the Website. If an Image contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.


By uploading an Image to the Website, the Customer hereby grants Altro, its affiliates and sub-licensees a non-exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use such Image for the purpose of manufacturing and supplying the Printed Goods incorporating the Image.


For the avoidance of doubt, Altro reserves the right to refuse to use or apply any Image supplied by the Customer at its sole discretion and without reason. Such decision shall be notified to the Customer as soon as reasonably practicable.


The Customer shall indemnify Altro against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all and other professional costs and expenses) suffered or incurred by Altro arising out of or in connection with any claim made against Altro for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the supply or use of the Image.


The Customer acknowledges that the Website and any content displayed on it is provided for general information purposes only. The Website does not offer advice on which the Customer should rely. Altro shall make reasonable efforts to update the information on the Website however Altro makes no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.


The Customer acknowledges that any images of the Printed Goods on the Website are for illustrative purposes only. It shall not be considered a defect if the shading and appearance of the Printed Goods differ slightly from the Customer's Image. Such discrepancies are owed to the digital printing process and Altro does not warrant the full conformity of the Printed Goods with the Customer's Image.


Any samples provided by Altro (at the Customer's request, subject to availability and at Altro's sole discretion) shall be provided for reference (only) and may not reflect the colour or material requested by the Customer.


The Customer agrees that since the Printed Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on the Website have a 2% tolerance from the stated measurements.



Subject to any bespoke quotation provided by Altro, the price payable for goods ordered by the Customer shall be the price stated in the Altro price list current at the date of despatch of such goods by Altro unless otherwise agreed in writing between Altro and the Customer.


The Customer shall notify Altro in writing within 30 days of receipt of invoice of any issue relating to the price charged for goods.


All prices quoted by Altro exclude value added tax which will be charged at the rate applicable at the date of invoice unless otherwise stated by Altro.


Prices are Ex-Works (EXW Incoterms 2020) and exclude packaging and carriage costs unless otherwise agreed in writing between Altro and the Customer.



Time for payment shall be of the essence under the Contract.


If the Customer does not have a credit account with Altro, then unless otherwise agreed in writing, payment for the goods and all applicable delivery charges is due on acceptance of the Customer's order pursuant to clause 3.5..


If the Customer has a credit account with Altro then payment is due by the 30th of the month following the month of invoice, or against receipt of cleared funds prior to dispatch of goods for pro forma Customers unless otherwise agreed in writing between Altro and the Customer.


When an invoice is overdue for payment or when a credit limit has been reached then Altro may, without limiting any other rights or remedies available to it:


withdraw credit terms; and/or


charge interest on the overdue amount at the rate of 4% a year above the Bank of England's base rate from time to time. This interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.


The Customer shall not be entitled to delay or withhold payment in full or in part for any reason whatsoever including any alleged defence, set-off or counterclaim.


If the goods are delivered in instalments, Altro shall be entitled to invoice the Customer as and when each instalment is ready for despatch, and payment shall be due in respect of each instalment as though the goods therein comprised were the subject of a separate order, notwithstanding late delivery or non-delivery of other instalments.


If Altro agrees that the Customer may pay by instalments then the Customer shall be deemed to be in default on the whole Contract in the event of non-payment of an instalment by the due date and the outstanding balance of the invoiced sum shall immediately become payable by the Customer.


If so requested, the Customer shall deposit such monies (in cleared funds) with Altro, the amount of which may be agreed between the parties from time to time, for the purpose of securing the payment by the Customer of all or any invoices associated with current Contracts and / or future orders placed with Altro. In such circumstances, the Customer hereby irrevocably and unconditionally agrees that:


it shall have no right whatsoever to the return of the deposit monies and Altro shall be under no obligation whatsoever to return the deposit monies, in circumstances where orders for goods have been, or are placed by the Customer with Altro that await completion;


Altro shall be entitled, in its absolute discretion, to withdraw and pay to itself all or any part of the deposit funds and apply such monies against any outstanding invoice(s) of the Customer (which for the avoidance of doubt shall include any applicable VAT and other applicable taxes) regardless of the solvency (or otherwise) of the Customer; and


Altro shall be entitled to set off any claims it might have against the Customer in respect of any Contracts (which for the avoidance of doubt shall include any applicable VAT and other applicable taxes) against the deposit monies so held, regardless of the solvency (or otherwise) of the Customer.


If Altro has requested such monies to be deposited by a Customer in accordance with clause 6.8 above, and in the opinion of Altro such monies are either (i) not deposited or (ii) are insufficient for the value of the appropriate order(s) / Contract(s), Altro may at its own discretion refuse to commence, continue or complete any order and / or Contract.



All times and dates given for delivery of goods are estimates only and time for delivery shall not be of the essence under the Contract. Altro will deliver to the business premises of the Customer or such other location as may be agreed in writing between the parties ("Delivery Location").


Delivery is completed when Altro places the goods at the Customer's disposal at the Delivery Location. For the avoidance of doubt, the Customer will be entirely responsible for off-loading the goods at the Delivery Location.


If Altro is unable to meet any delivery date Altro shall notify the Customer as soon as is reasonably practicable and confirm a revised delivery date. The delay shall not constitute a breach of the Contract unless the result of the wilful default or negligence of Altro and the Customer shall not be entitled to treat the Contract as thereby repudiated nor to rescind it or any other Contract with Altro in whole or in part nor to claim for any resulting loss or damage. Altro shall have no liability for any failure or delay in delivering an order to the extent that such failure or delay arises from the Customer's failure to comply with its obligations under this Contract.


For the avoidance of doubt, Altro shall have no responsibility to unload the goods at any location. If Altro is unable to deliver the goods because the goods cannot be off-loaded by the Customer, the goods will be returned to Altro (at the Customer's risk) and the Customer will be responsible for arranging another delivery date and Altro may store the goods until such delivery takes place and charge the Customer for all related costs and expenses (including insurance). The Customer shall notify Altro in writing of any claim for loss or damage to goods in transit within 14 days of the date of despatch (in the case of non-delivery) and within three (3) days of delivery (in the case of damage).


If the Customer arranges to collect the goods from Altro, then delivery is complete once Altro notifies the Customer that the goods are available for collection by the Customer. If the Customer does not collect the goods on the agreed delivery date then Altro reserves the right to charge the Customer for reasonable storage, insurance and/or warehousing costs.



Subject to these conditions, the goods to be provided shall:


conform as to quantity, quality and description with the Customer's order and any specification or standards expressly stated in the order;


be of satisfactory materials and workmanship throughout and be executed with reasonable care and skill by properly qualified and experienced persons;


be equal in all material respects to any specification provided or given by Altro; and


comply with any statutory rule or regulation that may be in force relating to the ordered goods.



The Customer may reject any goods delivered to it that do not comply with clause 8, provided that:


notice of rejection is given to Altro:

in the case of a defect that is apparent on normal visual inspection, within seven (7) days of delivery;

in the case of a latent defect, within a reasonable time of the latent defect having become apparent; and


none of the events listed in clause 9.3 apply.


If the Customer fails to give notice of rejection in accordance with clause 9.1, it shall be deemed to have accepted the goods.


Altro shall not be liable for any failure of the goods' to comply with the warranties set out in clause 8 in any of the following events:


the Customer makes any further use of those goods after giving notice in accordance with clause 9.1;


the defect arises because the Customer failed to follow Altro's written instructions for the storage, commissioning, installation, use and maintenance of the goods or (if there are none) good trade practice regarding the same;


the defect arises as a result of Altro following any drawing, design or specification supplied by the Customer;


the Customer alters or repairs those goods without the written consent of Altro;


the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or


the goods differ from their description as a result of changes made to ensure they comply with applicable statutory, regulatory or other necessary requirements.


If the Customer rejects any goods under clause 9.1 then the Customer shall, as its sole and exclusive remedy, be entitled to require Altro to repair or replace the rejected goods.


Once Altro has complied with the Customer's request (pursuant to clause 9.4), it shall have no further liability to the Customer for the rejected goods' failure to comply with clause 8.


The terms of this clause 9 shall apply to any repaired or replacement goods supplied by Altro.



The terms of this clause 9 shall apply to any repaired or replacement goods supplied by Altro.


Where payment is to be made by instalments the property in respect of all goods supplied under this and all other Contracts shall not pass to the Customer until all instalment payments have been made.


Where, in accordance with clause 6.8 above, Altro has drawn down and applied all or any of the security deposit monies in satisfaction of Customer invoices, title and property in the goods, including all legal and beneficial ownership, shall pass to the Customer when all outstanding invoices (including any applicable interest) of that Customer have been paid in full, from the security deposit monies or otherwise.


Until payment in full has been made the Customer shall have possession of the goods as a bailee only, shall keep them separate from other assets and clearly marked as Altro's property, shall maintain them in satisfactory condition and shall not alter or add to them in any way.


The Customer shall be entitled to resell or use the goods in the normal course of the Customer's business provided that the Customer shall remain fully accountable to Altro for the goods and shall hold the proceeds of the sale on trust for Altro to the extent of the Customer's outstanding liability to Altro under this and all other Contracts and shall promptly remit all such proceeds to Altro until payment in full of all sums due under the Contract is made.


Property in any goods supplied shall not pass to the Customer or to any other person merely by virtue of their becoming affixed to the real or personal property of the Customer or such other person.


Altro shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from Altro.


The Customer shall keep the goods fully insured against all risks at the Customer's expense and ensure that Altro's interest is noted on the policy and shall, upon request, produce to Altro a valid policy of insurance in accordance with this clause.


The Customer's right to possession of the goods shall be terminated immediately if:


the Customer subject to any of the events listed in clause 11.1 or anything analogous to the same ; or


the Customer suffers or allows any execution, whether legal or equitable, to be levied on its property or obtained against it, or fails to observe or perform any of its obligations under the Contract or any other Contract between Altro and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or


the Customer encumbers or in any way charges any of the goods.


The Customer grants Altro, its agents and employees an irrevocable licence at any time to enter any premises where the goods are or may be stored in order to inspect them, or, where Customer's right to possession has terminated, to recover them.



If either Altro or the Customer:


commits a breach of any Contract and the breach remains unremedied 21 days after written notice by the other party;


makes or offers to make any composition with creditors;


commits any act of bankruptcy;


is the subject of any resolution or petition to wind-up the business (other than for the purpose of amalgamation or reconstruction);


has an administrator, receiver or administrative receiver appointed,

then the other party may terminate the Contract forthwith by giving written notice to the other party to that effect.


Where the Customer is in default of any payment or any term as to payment, whether under the Contract in question or any other Contract with Altro or otherwise from time to time due to Altro from the Customer, or is subject to clauses 11.1.1 to 11.1.5above, then all sums owed to Altro by the Customer under all Contracts with Altro shall become immediately due and payable and Altro may:


cancel all relevant Contracts;


cease making any further deliveries to the Customer;


require the Customer by not less than seven (7) days' notice in writing to deliver up to Altro all and any goods in the Customer's possession which are the property of Altro;


enter the premises of the Customer to take possession of Altro's goods (using reasonable force if necessary but making good any damage thereby caused); or


sell the repossessed goods and apply the proceeds of sale towards satisfaction of the Customer's liability to Altro under the Contract of sale;

and Altro shall further be entitled:

to recover damages in respect of any loss or damage caused by the failure of the Customer to make payment in full by the due date; and

to be indemnified by the Customer against all legal and other costs incurred or paid by Altro in the process of seeking to regain possession of goods which were in the power, custody or possession of the Customer and to which title was vested in Altro, whether by virtue of general law or under the Contract in question or any other Contract with the Customer.


The Customer shall be liable to Altro for legal and any other costs incurred in the recovery of all monies owing.

12. LIEN


In addition to any right of lien to which Altro may by law be entitled, in the event of the Customer's insolvency, Altro shall be entitled to a general lien on all goods of the Customer in Altro's possession (whether paid for or otherwise) for the unpaid price of any other goods sold and delivered to the Customer by Altro under the same or any other contract.


In the case of any default of any term as to payment in respect of any Contract Altro reserves the right on the expiration of seven (7) days' notice to the Customer to resell any such goods in its possession, or any goods repossessed in accordance with clause 10, and to apply the proceeds of the sale to settle the Customer's debt to Altro.



Nothing in these terms and conditions limits or excludes Altro's liability for:


death or personal injury caused by Altro's negligence;


fraud or fraudulent misrepresentation;


breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or


any other liability that cannot be limited or excluded by law.


Subject to clause 13.1, Altro will under no circumstances be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:


any loss of profits, sales, business, or revenue;


loss or corruption of data, information or software;


loss of business opportunity;


loss of anticipated savings;


loss of goodwill; or


any indirect or consequential loss.


Subject to clause 13.1, Altro's total liability to the Customer for all losses arising under or in connection with any Contracts (collectively), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed £1,000,000.


Except as expressly stated in these terms and conditions, Altro do not give any representations, warranties or undertakings in relation to the goods. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, Altro will not be responsible for ensuring that the goods are suitable for the Customer's purposes.


Any advice or recommendation given by Altro or its employees or agents to the Customer or its employees or agents as to the storage, installation, application or use of the goods which is not confirmed in writing by Altro is followed or acted upon entirely at the Customer’s own risk and accordingly Altro shall not be liable for any such advice or recommendation which is not so confirmed.


In the event of any resale by the Customer, the Customer shall similarly exclude liability and shall indemnify and will keep indemnified Altro against all liabilities, damages, losses, costs and expenses suffered or incurred by Altro and arising as a result of any such resale.


The Customer shall ensure that all import regulations of the country of destination and all local and national regulations and / or requirements which relate to the sale and use of the goods in that country are satisfied and shall indemnify and keep indemnified Altro against all damages, losses, costs, expenses, claims and demands suffered or incurred by Altro arising directly or indirectly from the sale and use of the goods.


Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 3 months, the party not affected may terminate this Contract by giving one (1) month’s written notice to the affected party.


The selection of goods is a matter solely for the Customer who is strongly advised to ascertain in advance whether the goods are suitable for the purpose for which they are required.



all illustrations and descriptions issued by Altro are of an informative nature only and are not part of any specification.


Altro reserves the right to modify any specification of any goods as necessary or as required by any applicable statutory or regulatory requirement.


Altro shall not in any event be liable for the inaccuracy of any information or document not originating from Altro.


All specifications, illustrations and descriptions are copyright protected and remain the property of Altro at all times. They may not be copied or released to third parties and must be returned to Altro at its request at any time.


Cancellation of an order, or part of an order, by the Customer shall be on such terms as agreed by Altro, in writing.


Goods supplied by Altro shall not be altered or modified by the Customer in any way.


The failure of either party to insist upon the strict performance of any provision of these conditions shall not be deemed to be a waiver of that party's rights and remedies nor shall it constitute a precedent as regards subsequent contracts.


If any provision of these conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these conditions which shall remain in full force and effect.


A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

23. LAW

The agreement between the parties shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.


Altro has a strict anti-bribery policy.  Altro will not engage in bribery or corruption in any form and has a zero tolerance approach to breach whether it involves private individuals or public officials. A full copy of our policy is available upon request.

For details of how we deal with personal data please go to If you have any questions about how we deal with personal data or you would like a copy of our privacy policy, please contact us at

Revised - March 2020